Background

Neuron7.ai helps enterprises make accurate service decisions at scale. Its AI-driven service intelligence platform delivers service predictions in seconds by ingesting and analysing signals across structured and unstructured enterprise data and input from top experts.

Neuron7 is built for complex service environments across industries

• High-Tech: Software, Networking & Telecom, Devices & Appliances

• Healthcare: Medical Devices, Hospitals, Insurance

• Manufacturing: Industrial, IoT Machines, Equipment

• Payment: Point-of-Sale, ATMs

Customers include Ciena, Keysight and Parkview Health.

Oakstone started working with Neuron7.ai in 2021, at a stage where there were unfunded, with only 20 people in the company.

Requirements and Pain Points

• Neuron7.ai were looking to hire their first salesperson in the US.

• This person needed to have a strong understanding of the field service management sector, with the ability to target medical device manufacturers and drive that expansion.

• Neuron7.ai faced challenges attracting someone willing to join them as a pre-series A start-up with limited sales history and performance.

• Neuron7.ai had not previously worked with any internal or external recruiters.

Relationship background

• Oakstone International was recommended by a previous hiring manager to the CEO of Neuron7.ai based on our previous work with him at Live Person, 8x8, Peoplesoft, and Kustomer.

• Oakstone has extensive experience hiring people within the field service management sector with clients such as ServiceMax.

Oakstone’s Solution and Value Proposition

• Oakstone curated a list of qualified candidates through a search that targeted field service vendors, existing networks, and recommended people in the market.

• The successful candidate was recommended by a hiring manager at Oakstone’s client, ServiceMax. Her field service expertise, mid-device vertical experience, and sales performance made her an ideal fit for the role and company.

• This candidate required heavy influence from Oakstone to join Neuron7.ai as it required her to take a reduced salary, as she came from a more mature company background. Neuron7.ai also had no history of people being successful in sales, as this was the first sales role in the company.

• Oakstone positioned the opportunity attractively, emphasising the potential for growth and earning potential, and successfully assisted Neuron7.ai in making the hire.

Ongoing Relationship and Results

• From the first role placed, the CEO of Neuron7.ai had strong confidence in Oakstone and our ability to deliver in the US despite being a UK recruitment firm.

• Oakstone has continued to support Neuron7.ai’s growth plans through its Series A (2022) and Venture Funding (2024) rounds, assisting them in hiring 12 people (2024).

• After the initial salesperson hire three years ago, the successful candidate has remained their top salesperson.

  • Customer Success Manager

  • Director of Customer Success

  • Director of Data Science

  • Director of Sales

  • Director of Search Technology

  • Enterprise Account Executive

  • Enterprise Sales Executive

  • Enterprise Sales Director

  • Principal Solutions Engineer

  • Sales Development Representative

  • Software Architect