Medallia helps companies win through customer and employee experience. It offers a SaaS platform that captures experience data from signal fields emitted by customers and employees. The platform utilises AI technology to analyse structured and unstructured data from these signal fields across human, digital, and Internet of Things, or IoT, interactions. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

As part of a customer experience management (CX or employee engagement) program, Medallia's cloud-based customer experience (CX) software platform captures the voice of the customer feedback across Web, social, mobile, and contact centre channels, analyses it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.

Medallia provides a platform for social, text, video, speech, messaging and online feedback. The software analyses feedback from Facebook, Twitter, and other major review sites (e.g., TripAdvisor) alongside solicited feedback data from surveys and contact centres. In addition to social media feedback and analysis, as well as mobile feedback and engagement, capabilities of the company's product include survey creation and management, text analytics and dashboarding, and direct goals and action management.

• Company Location: HQ in California, USA

• Founded: 2001

• Number of Employees: 1000 - 5000

• Stage: Acquired

Oakstone & Medallia

• Total Hires made with Oakstone: 20+

• Working with Oakstone since 2015

• SaaS Recruitment | Executive Leadership Recruitment

Hires Made at Medallia

• Director* (UK)

• Regional Director (UK)

• Sales Director* (France, Italy, Spain, Germany)

• Senior Manager and Head of Consulting (Germany)

• Senior Solutions Consultant (France)

  *multiple hires made

Similar companies Oakstone has assisted

• Nexthink

• Pagerduty

• Railsbank

• Scalable

Oakstone International are a specialised SaaS and FinTech executive search and recruitment firm assisting companies globally. If you are looking for executive search assistance or would like to speak to a Divisional Director about future hiring assistance in EMEA, the US or APAC, contact Oakstone.