Smart Communications Chief Information Officer

Company Background

Search Background

Result

Continued Relationship

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Company Background

Smart Communications™ is the only provider of a customer conversation management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale – and empower them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

• Founded in 1991 by Gary O’Brien

• HQ London, UK. Approx 400 employees

• Cloud-enabled customer communications management services (SaaS)

Search Background

• Looking for a shift from someone with an engineering background to someone who had more of an information background

• The founder was currently doing this role and they were looking for someone dedicated to it and who could modernise its functions.

• Looking for someone to bring current market trends and expertise from data, integration, and engineering, as well as scaling.

• Hiring Manager: Simon Tindall, CTO.

• Exclusive Retained Agreement

Results

• Sent over a shortlist of 7 profiles, interviewed 4 people and hired 1 successful candidate.

• The successful candidate had a background in directing and scaling cloud operations, data, integration, and infrastructure, previously working at Nokia, Natterbox and Servicenow.

• The total search process to signing took 6 weeks.

Continued Relationship

Oakstone continues to support Smart Communications' growth plans internationally:

• Chief Commercial Officer (UK, 2019)

• VP Customer Success (USA, 2019)

• Customer Success Manager (UK, 2019)

• Enterprise Account Director (USA, 2020)

• X4 Enterprise Account Executive (USA, 2020/1)

• VP Marketing, Healthcare (USA, 2021)

• Account Executive Smart IQ (USA, 2021)

• Head of Marketing Operations (UK, 2021)

• VP Industry Marketing, Insurance (USA, 2022)

• Chief Information Officer (UK, 2022)