Convergys

Written By Oakstone International

About Convergys

Convergys Corporation (acquired by Concentrix) provides relationship management solutions worldwide. The company operates in three segments: Customer Management, Information Management, and Human Resources Management.

The Customer Management segment provides agent-assisted solutions, including customer service, customer acquisition, customer retention, technical support, back office, and business-to-business solutions. This segment also offers automated self-service solutions comprising cost containment, adoption acceleration, and revenue realization; and technology solution components, including inter voice portal 6.0, interaction composer, dynamic decisioning solution software, Internet protocol contact center, and media exchange with home zone.

The Information Management segment provides business support system and operational support system solutions. These solutions consist of revenue management comprising rating and billing manager, active mediation, and real-time convergent charging; enterprise product management containing product control manager and offer management; and customer relationship solutions comprising customer service manager and field service manager. It also offers the Infinys integrated communications operations management system solution for the broadband convergent video, high-speed data, and telephony markets.

The Human Resources Management segment provides global human resource business process outsourcing solutions. Its solutions include benefits administration, compensation solution, human resource administration, learning, organizational development/performance management, payroll administration, recruiting and resourcing, workforce intelligence, and talent management.

Convergys was founded in 1998 and is headquartered in Cincinnati, Ohio.

  • Company Location: HQ in Ohio, USA

  • Founded: 1998

  • Number of Employees: 10,000+

  • Stage: Acquired

Oakstone & Convergys

Hires made at Convergys

  • Account Director (Germany)

  • Account Manager (France)

  • Director of Global Utilities (UK)

  • Director of Sales EMEA (France)

  • Head of client/ Programme Management (UAE)

  • Regional Sales Manager (UAE)

  • Software Engineer (UAE)

  • Solutions Development (France)

  • VP Sales (UK)

Similar companies Oakstone has assisted

Oakstone International are a specialised SaaS and FinTech executive search and recruitment firm assisting companies globally. If you are looking for executive search assistance or would like to speak to a Divisional Director about future hiring assistance in EMEA, the US or APAC, contact Oakstone.

Oakstone International

Oakstone International is a SaaS and Fintech specialist executive search firm.

https://www.oakstone.co.uk/
Previous

CMC Markets
Next

Thunderhead