Thunderhead

Thunderhead, now a part of Medallia, is a pioneering force in the realm of customer journey management, enabling customer-facing teams to design and implement exceptional customer experiences based on valuable customer insights. Thunderhead's solutions are instrumental in creating consistent and engaging customer-focused conversations, transcending the boundaries of personalised sales, marketing, and service solutions. Their approach extends to all digital channels and human touchpoints, ultimately contributing to long-term customer engagement and the cultivation of stronger, more valuable relationships.

The core focus of Thunderhead's solutions lies in customer journey management. By harnessing rich customer insights, organisations can gain a deeper understanding of their customers' needs, preferences, and behaviors. This knowledge serves as the foundation for designing customer journeys that are not just relevant but also impactful. These journeys encompass a wide spectrum of interactions, spanning various digital channels and human touchpoints. Whether it's a digital interaction, a phone call, or an in-person meeting, Thunderhead's solutions ensure that customers have consistent and meaningful experiences.

One of the key advantages of Thunderhead's approach is its ability to operate at scale. Businesses can engage with customers in a personalised and meaningful way, even when dealing with a vast customer base. This scalability is essential in the modern business landscape, where customers expect personalised experiences regardless of the size of the organisation.

• Company Location: HQ in London, UK

• Founded: 2005

• Number of Employees: 500 - 1000

• Stage: Acquired

Oakstone & Thunderhead

• Total Hires made with Oakstone: 10+

• Working with Oakstone since 2013

• SaaS Recruitment | Executive Leadership Recruitment

Hires Made at Thunderhead

• Alliances Director (Benelux)

• Director of Partnerships EMEA (UK)

• HR Director (UK)

• Pre Sales Manager (UK)

• Pre Sales Solutions Consultant (UK)

• Product Marketing Manager (UK)

• Senior Solutions Architect (USA)

• Solutions Architect (UK)

• VP Product Management (UK)

* Multiple hires made

Similar companies Oakstone has assisted

• Convergys

• Cyara

• Heap

• Live Person

• Medallia

• Monetate

• Smart Communications

• Thunderhead

• Zendesk

Oakstone International are a specialised SaaS and FinTech executive search and recruitment firm assisting companies globally. If you are looking for executive search assistance or would like to speak to a Divisional Director about future hiring assistance in EMEA, the US or APAC, contact Oakstone.