HiBob Vice President of Customer Success

Background

HiBob's people management platform embraces the new world of work. Whether your teams are working onsite, remotely, or hybrid, Bob enables you to seamlessly onboard, develop, and retain talent, ensure employee wellbeing, promote engagement and build a remote culture.

Search Background

• HiBob was seeking an experienced customer success leader to scale a revenue focused customer success function.

• This hire would lead the customer success team in EMEA and be based in the UK.

• The hiring manager for the role was the Chief Commercial Officer

• Contingent agreement

Requirements

• Previous experience in a revenue-focused customer success leadership role.

• Previous experience managing a customer success team that owns the renewal and revenue growth (NRR) within existing accounts.

• An in-depth understanding and experience within both scaling and scaled companies.

• HR Tech experience was desirable.

The Challenge

• HiBob had previously run an internal marketing campaign for this role; however, this wasn’t successful in attracting the right person with the required combination of skills.

• This was such an important hire that the CCO was willing to wait for the right person to come along.

The Result

• Oakstone took on the search and found 140 profiles that fitted the requirement of managing a customer success function of significant scale.

• Oakstone executed outreach and qualification to establish the best revenue-focused customer success leaders with the required experience.

• Six candidates were presented to the hiring manager.

• Three were shortlisted to the final stages.

• The successful candidate met all the desired criteria, including HR Tech experience.